Frequently Asked Questions
How have you made Capsule so light AND powerful?
Uniquely Capsule uses 1mm thick Carbon Fibre as the main construction element of its body. This ultra-light and ultra-thin material means there is more internal space for big dirt capacity, large batteries and high performance motors. This is the Capsule revolution; carbon fibre means Capsule has all the performance and capacity of a full size corded upright but for less than half the weight.
Are Accessories included with Capsule?
Capsule comes with all the tools you will need to clean your whole home, stairs and furniture. Included are a crevice tool, a dusting brush and the versatile power brush that can be attached either to the tube for floor cleaning or the main body for the most effective stair cleaning.
Why do Halo only sell Capsule direct from your website?
Capsule is a premium product made from premium materials. From high power brushless motors, to large batteries, aircraft grade aluminium and expensive carbon fibre capsule has been built from the very best components. If we were to sell this via conventional retailers it would mean a price over £400. We offer everything other sellers would (fast & free delivery, easy returns) and by selling direct we can ensure you get all the technology for a more affordable price.
How long will Capsule last?
Rest assured your Capsule has been built to last and we are confident it will be your cleaning companion for many years to come! It has been scientifically tested for over 10 years of use and meets all regulatory quality standards for the UK and EU. Capsule also comes with an industry competitive 2 year warranty for complete piece of mind.
How long does a Dust Pouch last before it is full?
Dust Pouches contain up to 1.6 litres of dirt: the same as most full size corded vacuums! It will depend on your individual cleaning routine and size of property but one Dust Pouch would typically last the average household a couple of weeks before having to change it. You’ll be emptying FAR fewer times than most other cordless vacuums.
What happens to Dust Pouches once I have finished using them?
All dust pouches are made from high grade compostable paper. This means once you’ve used them to safely remove the dirt from your home they will compost over time like all paper based products. So you can have the best environment at home without it costing the earth.
Look out for Capsule’s composting tips if you would prefer to dispose of dust pouches at home.
What happens when I run out of Dust Pouches?
Simply reorder at https://www.capsuleclean.com/offers/2-packs-of-26-dirt-pouches/ where we are committed to keeping dust pouches at an everyday low price.
If you have registered your capsule you can also look out for special offers that will be sent direct to your inbox.
Can Capsule be Recycled?
All major components of Capsule can be recycled, from the engineering polymers, to the batteries and even the carbon fibre. But with a 2 year warranty on a product tested for 10 years you won’t need to worry for a long while yet.
How fast is delivery?
We know that when you really need to clean the dirt can’t wait. The current crisis and high demand from Black Friday means all couriers are busier than ever but we aim to get your Capsule to you in 4-6 Working Days.
Capacity 1.6 Litres Floor Types Carpet and Hardfloor Weight 2.6Kg Warranty 2 Years Voltage 32V Battery Capacity 57.6Wh Run time Up to 60 minutes Charge Time 3 hours
Please get in touch at firstname.lastname@example.org and we’ll get back to you as soon as we can.